Privacy Policy

Last Updated: 25 August 2026

RMR Finance Ltd is committed to protecting your privacy. This notice explains how we collect, use, store, and share your personal information.

Contact Details

RMR Finance Ltd
1 Oakhurst Drive
Crowborough, East Sussex
TN6 2TA

Telephone: 07899 755157
Email: [email protected]

Information We Collect

We may collect the following personal information:

• Name and contact details
• Address
• Gender and pronoun preferences
• Occupation
• Date of birth
• Marital status
• Financial information including income and expenditure
• Employment details
• Credit history and reference information
• Health information
• Payment and transaction details
• Records of meetings, decisions, complaints, and correspondence

Special Category Data

Where necessary, we may collect sensitive personal data, including:

• Health information
• Racial or ethnic origin

How We Use Your Information

We use your information to:

• Provide mortgage, protection, and related financial services
• Manage customer accounts
• Process applications and transactions
• Send service updates and marketing communications
• Comply with legal and regulatory obligations
• Handle complaints, claims, and enquiries
• Improve our products and services

Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests

Your Data Protection Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where consent is relied upon

If you make a request, we will respond without undue delay and within one month where required by law.

Where We Get Information From

We may obtain personal information from:

• Directly from you
• Publicly available sources
• Credit reference agencies

How Long We Keep Information

We maintain a retention schedule that determines how long personal information is kept. Retention periods are based on UK GDPR requirements, FCA regulations, and other legal obligations.

Who We Share Information With

We may share your information with:

• TMG Mortgage Network
• Lenders and insurers
• Mortgage clubs
• Professional advisers and auditors
• HMRC and regulatory authorities
• Fraud prevention agencies
• IT and software providers
• Legal advisers
• Other parties required to provide our services

How to Complain

If you have concerns about how we use your personal information, please contact us:

Email: [email protected]
Post: 1 Oakhurst Drive, Crowborough, TN6 2TA

If you remain dissatisfied, you can contact the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113